For more than 60 years, Hart Insurance has provided peace of mind for Rogue Valley residents with a variety of insurance products. To increase their own sense of security, they sought out Core as a second layer of IT protection, working with their internal technology department against potential network issues. When large projects come up, Core steps in alongside Hart’s knowledgeable IT staff, using the collaborative CoreCOMPLEMENT model to pool expertise and address issues quickly. Core also serves as a third-party advisor on technology upgrades and management solutions. Hart knows they can count on Core as a technology insurance policy as they continue to provide consistent high-quality service to their clients.
The Client: Hart Insurance
Hart Insurance offers a wide array of insurance and related services to individual and commercial clients throughout the Rogue Valley. The independent insurance agency was founded in 1947 and is now one of the largest agencies in Southern Oregon, with approximately 30 employees and locations in both Medford and Grants Pass. Hart’s personal insurance line includes auto, home and flood insurance coverage. They offer commercial insurance for contractors, manufacturers, professional offices, restaurants and more. Hart’s product line also includes life and health insurance, retirement plans and employee benefits.
The Problem: Small IT Staff Seeks Outside Support for Large Projects
Hart’s internal IT staff of one keeps the two offices’ networks running smoothly under day-to-day operations, but adding major projects to that load would require superhuman capabilities. When Hart opted to upgrade their server and data backup systems, seeking out some helping hands made sense to get the project done as quickly as possible.
The Solution: CoreCOMPLEMENT Partnership Adds Second Layer of Protection
In the first collaborative project on Hart’s server, Core technicians worked alongside Hart’s internal IT employee, complementing his existing knowledge of the server with their access to industry partners, teaming up with IBM to finish the project. At the same time, Hart’s staff took control of transferring data and installing computer applications, significantly cutting start-to-finish project time.
The Result: Proactive and Forward-Looking Approach to Data Management
After the success of the first project, Core has continued to work with Hart on a consultative basis to upgrade their data backup systems and create a proactive management solution. Core’s technicians also plan to perform a network assessment to provide feedback with a fresh perspective. The CoreCOMPLEMENT solution maximizes the expertise of Hart’s internal IT department and provides the peace of mind that Core’s team of experts are waiting in reserve for emergency support. |
