Over the past several years, Superior Air Charter and Million Air Medford experienced growth and reached new levels of client services. And though an outsourced company and a staff mechanic managed to keep the company’s IT infrastructure up and running, they weren’t making the most of today’s technology. As a result, Superior was flying high with their luxury aircraft, but was way below the radar when it came to technology. The Core team saw what needed to be done to get Superior off the ground and at full speed ahead. With the thumbs up from Superior’s president, the Core team developed a long-term strategy, gathered a work team and took a weekend worth of time to turn things around for the aviation firm.
The Client: Superior Air Charter & Million Air Medford
Superior Air Charter and Million Air Medford combine to provide full-service private air travel at the executive level. The aviation company was founded in 1992 at the Medford International Airport and is the only full-service FBO and charter business between Eugene and the San Francisco Bay. The firm has a fleet of luxury aircraft staffed by qualified flight crews who fly the aircraft to U.S. destinations, including more than 4,500 airports not served by the airlines. Superior and Million Air also welcome incoming flights into Medford and provide traveling pilots and their staff with a sprawling executive terminal, a coffee/soda bar, theater, sleeping lounge and other amenities. The facilities also include a heated 28,000-foot maintenance hangar with top-notch mechanics.
The Problem: A Growing Company Needed Higher Levels of Technology
Superior enjoyed steady growth over a period of several years. When the 17-year-old company joined the Million Air franchise in 2007, it ended up with two domains and up to 50 individual workstations located in different buildings. As an aviation facility and FBO, the firm’s operations depended on a great network with essential systems and programs. While a local IT firm and a staff mechanic were doing a reasonable job keeping up with Superior’s basic technology needs, it was becoming obvious that more in-depth help was the next best step. Superior needed an infallible IT architecture, better functionality, increased power and performance, and a more user-friendly system. They also needed IT experts who could get them from one technology level to the next. When Core arrived on the scene, they developed a long-term strategy that took care of immediate and future needs of the company.
The Solution: A Single Domain and Lots of Upgrades
When Scott Anderson and Levi Daily studied the Superior Air/Million Air IT situation, they knew they had answers to President Joe Keith’s questions, along with the best solutions for every IT need the company had. With a five-member work team and a weekend worth of time, Core began the upgrade process. They turned two domains into one, using a single box with a capacity to run 10 different servers. They installed a 2008 virtual server – Microsoft’s latest and greatest, and they included a SAN, which would allow Superior’s hard drive to expand as the company grew. On Monday morning, Superior’s workforce returned to their desks as two Core experts stood ready to help with the transition. But everything worked as promised.
The Result: Improved function and Efficiency
From the Outside Looking In, the Core team identified the limitations of Superior Air/Million Air’s networking system and implemented a plan that increased network performance and welcomed expansion. Now, the aviation firm that provides luxury travel for executives is enjoying the luxury of the CoreCARE and CoreCHECK programs. They sit back and enjoy the ride as Core takes them to the next technology destination. |
